Return & Refund Policy
Our Promise We want every dog to get the right Program. If something isn't right, we'll make it right.
Return Window You have 30 days from the delivery date to request a return. To be eligible, items must be unused, unopened, and in their original packaging for hygiene and safety reasons, we're unable to accept returns on items that show signs of use (this is standard for pet products, since dogs interact directly with each piece).
How to Start a Return Email us at with your order number and the reason for your return. We'll walk you through the next steps and provide a return address once approved.
Return Shipping Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect in those cases, we cover the cost and will send a prepaid label or arrange a replacement.
Refunds Once we receive and inspect your return, we'll notify you by email. If approved, your refund will be issued to your original payment method within 5–10 business days. Please note your bank or card provider may take additional time to post the refund.
Damaged or Incorrect Items If your kit arrives damaged or you received the wrong Program, contact us within 7 days of delivery with a photo of the item we'll send a free replacement or issue a full refund, no return shipping required.
Non-Returnable Items
- Items that have been used, chewed, or removed from original packaging
- Any Program purchased as part of a promotional bundle marked "final sale" [se aplicável]
- Digital Action Plans (delivered by email non-refundable once sent, since they're personalized and digital)
Exchanges Realized the quiz matched your dog to the wrong Program? Email us within 30 days of delivery and, as long as the kit is unused, we'll help you exchange it for the right one.
