Shipping Policy

Processing Time Orders are processed within 1–3 business days of purchase. You'll receive a shipping confirmation email with tracking information as soon as your order ships.

Delivery Time The estimated delivery window for your address is shown at checkout. Because each Program is fulfilled through our specialty supplier network, exact delivery windows can vary slightly by location. We'll always communicate delays as soon as we're aware of them.

Shipping Origin Paw Cognition works with a specialized fulfillment network to source each Program's components directly from trusted manufacturers. As a result, some items may ship from international fulfillment centers, which is reflected in the delivery window shown at checkout. Every kit is quality-checked before it reaches your door.

Shipping Address Please double-check your shipping address at checkout. Paw Cognition is not responsible for orders shipped to an incorrect address provided by the customer, but we're happy to help redirect a shipment if it hasn't left our fulfillment center yet. Just email us right away.

Order Tracking Once your order ships, you'll receive a tracking link by email. If your tracking shows no movement for more than 5 business days, contact us at contact@pawcognition.com and we'll investigate with our fulfillment partner.

Delayed or Lost Packages If your order hasn't arrived within the estimated delivery window, reach out to us. We'll track it down or send a replacement or refund, whichever makes sense for your situation.

International Shipping Currently, Paw Cognition ships within the United States only.